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Office Dramas When do HR need to step in

The opportunity of "Office Dramas" Often managers and leaders can look to HR to fix office dramas.  It can be tempting for HR to step in and do just that.  However, the most effective solutions coming from HR using the conflict situation as an opportunity to build...

How to get what you want in negotiations

How to get what you want in negotiations   Whether you are negotiating Brexit or a salary rise, there are key strategies to getting what we want in negotiations. This article sets out keys to ride any negotiation storm...

How to resolve conflict with your investor

How to resolve conflict with your investor   When stakes are high, egos come to the fore and often accentuate behaviours that upset or irritate others. This article sets out some key tools to help resolve conflict with investors      ...

How to deal with demanding bosses

How to deal with demanding bosses   Dealing with demanding bosses can seem an impossible task. However, using conflict resolution tools can be the key to managing up and achieving win win results  ...

Mediation are Lawyers Missing a Trick

Are Lawyers Missing a Trick?   Lawyers could be capitalising on their position as trusted adviser through the use of mediation and mediation skills. This article explains how lawyers might be missing a trick and what they can do about it.      ...

Time to face conflict head on?

Facing conflict head on may, on first sight seem a foolish strategy... However, it does not mean picking a fight with the next person who irritates us. Nor does the alternative mean putting our heads in the sand. Rather, it means becoming equipped to address the...

Mediation: How to get the parties to the table

Nobody can be forced to go to a mediation so people need to choose to participate.  This article aims to answer questions I am often asked about what is often the most difficult part of the process – getting people to show up in the first place. How can I convince the...

Mediation, neuroscience and the 7 ancient instincts

What are the 7 ancient instincts? Jaan Panskepp, a radical neuroscientist identified human beings are driven by seven ancient instincts, or “primary-process affective systems,”. These are seeking, anger, fear, panic-grief, care, pleasure/lust and play.   The...

Mediation: Isn’t it better to win at court?

A client was refreshingly honest with me at a mediation seminar I gave recently saying "I've never been particularly keen on mediation because quite frankly it is better to win at court".   Mediators, including of course myself, are incredibly focussed on the...

Mediation tactics: Essential tools for lawyers

The increase in take up of mediation in previously aggressively litigated civil and commercial cases has created an increasingly sophisticated set of tactics employed during the course of the average mediation.   Lawyers are aware that even though most cases...

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