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Front Line staff’s Conflict Resolution skills are key to customer service

Front Line staff’s Conflict Resolution skills are key to customer service

by Louisa Weinstein | Jan 7, 2019 | Uncategorized

Front line staff are vital agents in challenging situations on the railways and need to react quickly.  Travelling can be stressful particularly when it’s busy.  Stress is an easy trigger for conflict so good customer support requires...

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