crossing the political divide Brexit has been the catalyst for enormous debate and acrimony over the last couple of years. In the latest series of Across the Red Line, Louisa Weinstein joins Anne McElvoy to challenge individuals from across the political divide...
Front line staff are vital agents in challenging situations on the railways and need to react quickly. Travelling can be stressful particularly when it’s busy. Stress is an easy trigger for conflict so good customer support requires...
Conflict Resolution is an Essential Management Tool but.. ..very few, if any of us have formally learnt how to do it. Many of us are quite naturally good at managing conflict. Often we “wing it” and do so quite effectively but when it goes...
It doesn’t have to be your cost Conflict can often escalate quickly almost arbitrarily. It can often seem as if it “comes out of no-where”. We presume that the cost, is a “necessary evil” and unavoidable even before considering the...
There is a big connection between the escalation of conflict and a decline in mental health. This can particularly be the case in high performance environments. One solution is to start looking at where these two issues come up in our day to day lives. However,...
